We generally provide services built around regular face-to-face discussions with clients to identify and resolve issues. For companies outside Kanto, we manage information systems primarily remotely, with on-site visits about once or twice a year to help resolve issues.

Ongoing (non-spot) services are contracted in 12-month terms. If you wish to cancel, you can do so by submitting written notice at least 3 months in advance (cancellation takes effect at the end of the month, 3 months later).

During the first month, we'll review your actual environment while preparing documentation. It's common for documentation to be incomplete, so there's no need to worry. We'll assess the situation and propose better approaches where applicable.

You can begin using the service immediately after signing the contract. We start by reviewing your internal situation and challenges while organizing documentation.

Yes — this service is ideal for companies without dedicated IT staff. We handle everything from setting up your IT environment and help desk support to improvement proposals and building operational systems as needed. We also aim for clear communication and simple processes so that even those unfamiliar with IT can use the service with confidence, including patient support for basic questions.