IT Assist (IT Outsourcing / Virtual IT Department for SMEs)

"Our IT person is stretched too thin handling it part-time." "We're worried about the handover when our IT staff leaves." IT Assist solves these SME IT challenges completely.

From IT operations and maintenance to DX (digital transformation) promotion, AI adoption, and security measures, a dedicated engineer visits regularly and supports you as if your company had its own in-house IT department. Zero hiring or training costs, and zero risk from staff turnover or handover issues.

Service area: Kanto region (regular on-site visits) plus remote support nationwide across Japan. If you're not sure where to start, feel free to begin with a free situation assessment.

IT tasks handled as a side duty

IT-related work has increased and is getting in the way of core business tasks. Since troubleshooting has to be prioritized, there isn't enough time left for other work.

The IT staff member has left the company

No one knows what to hand over or how to keep things running. With no one else in-house able to take over, a somewhat knowledgeable employee ends up covering it as a stopgap.

Manuals and documentation are not maintained

Without properly maintained manuals, operations become overly dependent on specific individuals, making it impossible to hand work off to someone else.

Dissatisfaction with the current vendor

An outside vendor handles IT work, but response is slow and the scope of support is narrow, making it hard to casually ask for help.

Concerns about the security of internal data and email

Security measures are in place with outside support, but with so much security news out there, there's uncertainty about whether current measures are actually sufficient.

Chronic network problems that won't go away

The internet is chronically slow, and as cloud adoption progresses, this becomes a major source of workplace stress.

Leave IT to the professionals — just like an in-house IT department

Dedicated engineers who have supported SME IT operations for over 10 years make regular visits and work as your company's own "in-house systems engineer." Because we handle all the work of keeping up with the latest technology, you incur zero in-house hiring or training costs.

Fast response from incident to resolution

With system failures, response speed directly determines the scale of the loss. In addition to day-to-day operational management, IT Assist maintains an emergency response system that minimizes business downtime and protects stable operations and trust.

Flexible plans that support only what you need

The workload required for IT management varies by company. Starting from the Lite Plan at ¥40,000/month, we adjust the plan to fit your specific challenges — no more, no less — so you can resolve your IT concerns without unnecessary cost.

IT Operations & Maintenance

— We handle day-to-day IT operations end to end, from routine tasks to account setup for new hires and departing employees.

Security Measures

— We protect your company's information from a wide range of threats, covering equipment such as UTM, encryption, and policy configuration, as well as drafting information security rules.

IT Asset Management

— Centralized management of hardware and software, achieving both resource optimization and improved security at the same time.

Cloud Deployment, Operation & Maintenance

— Cloud adoption is now essential. We promote safe cloud usage with appropriate configurations that account for its unique security risks.

Documentation (ledgers, records, etc.)

We help maintain documentation to prevent over-reliance on specific individuals, organizing organizational information and processes to improve work quality and ease of handover.

Microsoft365 / Google Workspace

— We properly manage these feature-rich, frequently updated platforms by staying on top of the operational know-how they require.

AWS Deployment & Operations

— We support migration from on-premises to the cloud, maximizing the benefits of AWS while keeping costs under control.

PC Purchasing & Kitting

— We handle new PC setup on your behalf, covering everything from OS installation to application configuration and network connection.

Server Deployment, Operation & Maintenance

— Comprehensive support for server environments, from deployment, configuration, and operational support to data center management.

Web Maintenance & Operations

— We support stable website operation and security, covering incident response, backup management, and content updates.

IT Help Desk

— We handle help desk work — often the most time-consuming task of all — responding quickly and courteously to user inquiries and reducing the time employees spend on it.

Network Operations & Maintenance

— As cloud adoption advances, we build and operate the internal and external network management and security your company needs, tailored to your environment.

System Development

— We handle small-scale system development in-house. For medium- to large-scale projects, we support progress by coordinating with outside vendors.

Incident & Failure Response

— We respond urgently to sudden accidents and security incidents, minimizing downtime and protecting stable operations and trust.

DX Promotion in Japan

— We help rebuild workflows and ways of working using tools and technology, supporting improved competitiveness and productivity.

AI Adoption Support in Japan

— We support the rules and implementation needed for AI adoption, helping drive business growth through active, risk-aware use of AI.

Lite Plan

Mainly remote support — the easiest way to start putting a proper IT management structure in place, from ¥40,000/month.

¥40,000+/month

Lite plan includes

Support for IT operations and management
Troubleshooting
Advisory services
Remote, phone, and email support

Standard Plan

Combines regular on-site visits with remote support for companies that want to build a solid IT foundation. With 8+ hours of engineering time per month, we establish a practical, working operational structure.

¥80,000+/month

Standard plan includes

8+ hours per month
Support for IT operations and management
Cloud setup and operations support
Website operations support
Regular status meetings
Help desk support
Troubleshooting
Remote, on-site, phone, and email support

Pro Plan

Centered on on-site visits, covering everything from building your IT management structure to establishing an information security framework. With 20+ hours per month, we support you broadly from IT strategy planning through DX promotion.

¥150,000+/month

Pro Plan includes

20+ hours per month
20+ hours per month
IT strategy planning
DX promotion support
Cloud setup and operations support
Website operations support
Regular status meetings
Help desk support
Troubleshooting
Remote, on-site, phone, and email support

We can support your entire IT department, all in-house

Having provided IT operations support for over 20 years, we're able to handle everything ourselves — from planning to development, operations, and maintenance.

Acting as your company's IT department, we comprehensively support the operation and management of your systems and networks. In addition to on-site and remote help desk support, we provide unified delivery of IT operations support, cloud management, cybersecurity measures, and system design/consulting — improving IT efficiency, reducing the operational burden of day-to-day troubleshooting, and creating an environment where you can focus on your core business.

Outsource operations and problem-solving, and redirect your staff toward growth-driving work

By outsourcing in-house IT work, the small, time-consuming IT tasks are taken off your plate, freeing your employees to shift toward the planning and work that grow the business.

We handle routine kitting and inquiry response on an ongoing outsourced basis, alongside outsourced IT issue management and resolution — freeing your staff to focus on planning and business development that drive your company's growth.

Solutions supporting cloud adoption (PaaS / IaaS / SaaS)

We migrate your existing systems and data to the cloud safely and smoothly, maintaining business continuity while building a flexible operational structure. We support migration from on-premises to cloud, or between cloud environments, building a stable environment while minimizing operational impact.

From AWS setup and modernization to configuring SaaS services like Microsoft 365 and Google Workspace, we support the broad, complex configuration work that many SMEs struggle with.

We also provide backup solutions to enable rapid recovery and reliable data protection in the event of a failure or disaster.

We don't have an IT staff member — can you still support us?

Yes. In fact, this service is best suited to companies without an IT staff member. We start by surveying your environment and preparing the necessary documentation, then regularly check PCs, servers, and the network, sharing and resolving issues in regular status meetings — functioning just like your dedicated in-house IT department.

Our previous IT person left and things have become a black box — can you handle that?

Yes, we can. We start by assessing the current situation and putting together the necessary documentation, so there's no need to worry.

Who will actually be supporting us?

A trained, in-house engineer from our company will be assigned to you. A consistent main contact continues to visit over time, allowing you to build a relationship similar to having your own in-house IT staff. In emergencies, a full team provides backup.

Can we use this service outside the Kanto region?

Yes. Monthly regular visits are centered on Tokyo, Kanagawa, Chiba, and Saitama, but we also provide remote maintenance to companies nationwide, including Fukuoka, Okinawa, and beyond (with on-site visits roughly once a year), while strengthening communication with you to resolve issues.

How long does it take to get started?

As little as 2 weeks. We begin with an interview and environment survey, then start from there. If a previous staff member's departure is imminent, allowing around 1 month makes for a smoother handover.

What kind of work can you support?

Essentially anything a typical in-house systems engineer handles: IT maintenance, network and server operations, IT asset management, PC purchasing/kitting/help desk, cloud deployment, telework setup, virus and security countermeasures, DX promotion, and AI adoption — tailored to your needs. Network construction, fiber-optic line installation, LAN wiring, phone line work, security cameras, and multifunction printer setup are also available as options.

What about after-hours support in an emergency?

Standard support hours are 9:00–18:00, but emergency response and configuration changes needed to avoid business disruption are carried out outside those hours as well.

For example, a configuration change that temporarily takes a server offline could disrupt business, so it may be performed outside business hours — and naturally, emergency response is handled outside business hours whenever needed.

Can you provide support on weekends or at night?

Standard support hours are weekdays 9:00–18:00, but system replacements, modifications, or incident response that can't be done during business hours can also be handled on weekends and at night.

IT Assist — IT Outsourcing for Businesses in Japan

Do you have concerns like these?